Archive for the ‘Market Research’ Category
Keeping up with Generation Y
By Home Warranty of America
David Sobel, Vice President, Sales
Successful real estate professionals today are adapting to the tech-savvy and fearless Generation Y consumer market who are on the verge of changing the trends in the real estate market.
Generation Y, sometimes called Echo Boomers, are most commonly understood as the young, smart and brash consumers born between 1980 and 2000. New research presents Generation Y with buying power in home, car, clothing and other retail sales that surpasses all previous generations. This ethnically diverse and socially conscious consumer group comprises one quarter of the total U.S. population, representing an enormous market potential on the rise.The key to tapping Generation Y’s market potential is to understand and respond to their market needs and desires via media that appeal to the first fully digital generation to begin purchasing real estate.
The housing needs of Generation Y are proving to be very different than those of their parents. Baby Boomers tended to marry and start a family soon after college graduation whereas Echo Boomers are postponing marriage and parenthood far longer. These extra years create a “gap” period that allows Echo Boomers to carryover college life behaviors. The social interaction of Echo Boomers primarily centers around nightlife, rather than entertaining in the home as Generation X did, so they are content with smaller, substandard housing units in edgy locations in exchange for a lower rent payment.
Post-college income for Generation Y can range from modest to unpredictable, providing great and unforeseeable market potential. This young and hip group prefers to buy glass, metal, aluminum, lofts, bold colors, lots of light and open floor plans in less expensive developments. High-speed wireless Internet access is nearly required when marketing to this group. Location is also important, noting that Generation Y places more emphasis on quality of life than their predecessors and therefore places a high value on living close to work, recreation, shopping and entertainment. Echo Boomers are extremely environmentally conscious and will seek developers that support green building features.
The members of this generation are the most influential for retailers because they have higher spending power and stronger opinions at an earlier age than the Baby Boomers. Marketing real estate to Echo Boomers requires research, creativity, flexibility and specificity. You must be amenable, be where they want to be, provide services they care about and make it fun. The more informed you are with the high-speed pace of Generation Y, the better chance you have of making a sale.
Become Technologically Savvy. This age group is comprised of the most sophisticated media generation ever and thus only responds to marketing techniques that impress them. Real estate professionals need to show proficiency, creativity and humor via the use of developing technologies. Start with the Internet. Generation Y receives more of their purchasing information from the Internet than anywhere else.
Do Extensive Research on Pop Culture Trends. Agents should be aware of trends in music, entertainment, celebrities and fashion and incorporate these trends into their marketing strategies. Generation Y currently determines pop culture trends.
Know the Popular Brands. Many corporations and designers are beginning to partner with residential developing companies to create an appealing package for Generation Y’s home buyers. This cross-marketing technique is meant to peak creative interest in the buyer and to create more appealing brands.
Include Generation X. The entrepreneurial Baby Boomers have invested in hedge funds and successfully prepared for their retirement. Many of these wealthy parents are likely to invest in homes for their children.
Location. Location. Location. Unlike the Baby Boomers, Generation Y are not looking for a home in the suburbs as soon as they can afford one. Instead they opt for urban infill locations in culturally and ethnically diverse communities where they don’t have to mow a lawn. They also value public transportation and being able to walk to their frequented destinations.
Get Creative. This generation values multifunctional rooms and spaces, along with bright, open spaces and ample windows.
Your role as the real estate professional is to offer your buyer a lucrative deal he will be happy with for years to come. Use anecdotes to explain how the real estate buying process works, provide as much detail as possible, offer online resources for personal research and assemble visuals. Generation Y are smart, aware and fair-minded but they often think they know more than the seller so it’s important to be clear, concise and thorough with them.
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You’ve heard it over and over again from agents in your office, or maybe you’re saying it yourself- “There aren’t any buyers!”Although you may feel that way, it simply isn’t the case. There are buyers today. No matter the market, there will always be home buyers, whether they are moving into the area because of a new job or transfer or even retirement. Maybe they are a move up or even move down buyer. Or how about that buyer that understands that this may be one of the best times to buy a home? Inventory allows them to have a great selection and interest rates are still the lowest in decades!
There are buyers! If you don’t believe me, look at your board statistics. Homes were sold last month. If fact, there were probably more sold last month and last year than many years in the past. So why are your sales down? And if they aren’t, would you like to raise your number of closings even higher?
So the question remains, “Where are they and how do I get them??”
80% of Buyers Move 5 miles or Less
Nearly 80% of buyers move 5 miles or less from where they live now. Yes, 80%! So why do so many REALTORS concentrate on trying to snag the other 20%- the relocating buyer? Beats me. I would rather get in front of more buyers than less.
Maybe it’s because this concept is so basic it is overlooked. Now think about this…The other 80% will get in their car and ride around the area they are thinking of living in before they contact a REALTOR! Wouldn’t you?
When they are riding around your neighborhood, will they find you? Or are there other REALTORS that have more signs to catch their attention and say “I am the Neighborhood Expert”? And if they don’t learn about you then, BEFORE they choose who they are going to call, what are your chances to snag them as your next buyer? Pretty slim, isn’t it? Doesn’t it make sense if there are fewer buyers, to go to the place 80% of them are?
So are you getting in front of home buyers when they are looking around your neighborhood????
Are you giving home buyers (and sellers) a reason to choose you over all the other REALTORS????
If you answered no to either of these 2 questions, then you need to find a way to solve either or both of these questions. If you do, you can be the REALTOR in your office that is smiling every time they hear someone say, “There aren’t any buyers!”
Don Eagle, along with his wife Diane, founded MyOnlineNeighborhood.com after 20 successful years as the REALTORS within their neighborhood in Central Florida. Being active within their community, their children’s schools, their local church and various community organizations, they gave back to their community by delivering a community site that belonged to the residents, businesses, schools, clubs and organizations of their neighborhood while they just simply advertised within. The choice to advertise within the neighborhood, while at the same time facilitating communications and change within neighborhoods across America, has been labeled as “Advertising That Feels Good!”
MyOnlineNeighborhood.com has been the leader in the concept of “Market the Neighborhood and They Will Market You” in over 2500 neighborhoods, communities, and small towns in 47 states. While other companies may proclaim that they deliver the same, the difference is staggering between a site with community information or links and one that My Online Neighborhood delivers- They ARE THE NEIGHBORHOOD!
To learn how you too can shift your advertising dollars to a more effective way to reach more buyers and sellers than ever before, visit www.MyOnlineNeighborhood.com today.
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By Charles Warnock
More and more, your first point of contact with prospects is your agent website. Your first – and often only – chance to impress prospects is a valuable opportunity that’s often wasted. Avoiding a few common but critical mistakes can mean the difference between success and failure. If you’re looking to provide a compelling, interactive client experience instead of a tired online brochure, here are seven mistakes to avoid:
1. All about the agent. It seems counter-intuitive, but the focus of effective agent websites isn’t agents – it’s consumers. Your photo, sales awards, accreditations, nicknames, community activities family background are far less interesting to site visitors than they are to you, and they belong on “About us” section, not the home page. Instead, capture attention with local images and current, relevant content that’s not available on other real estate sites. To draw attention to your skills and achievements, it’s often more effective to get success stories and testimonials from clients and colleagues, rather than blatant self-promotion.
2. The three-second rule. Web researcher Joseph Carrabis suggests it takes visitors just 3-5 seconds to decide if website information is interesting enough to continue reading or click away. In this “attraction phase” visitors scan the page and quickly decide if they want to invest the time to explore further to see how content relates to them - in other words, what’s in it for me? Try scanning your website as a first-time visitor would. Is the information you’ve provided to capture their attention up-front and prominent? The questions that site visitors have in mind – What’s on this website? What’s in it for me? What services does this real estate professional offer? – need to be answered very quickly.
3. The language of the dog. On the subject of effective website content, e-business author Jeff Eisenberg likes to say “Speak to the dog, about what matters to the dog, in the language of the dog.” In other words, use language and terms appropriate for your audience. For example, do you know what search terms people are using to find your website? You can get a quick idea at a website called www.digitalpoint.com. Click Webmaster tools on the left, scroll down and click the Keyword Suggestion Tool link. Then, enter search terms that people are likely to use when searching for your services. You may be surprised to see how small variations in phrasing affect the number of daily searches performed. To boost site visibility, try incorporating popular search terms in your page titles, descriptions and headlines.
4. A road to nowhere. Successful real estate practices have a clear path from prospecting, conversion and sales, to repeat sales and referrals. Yet, many real estate websites lead nowhere. There is a vague notion that site visitors will click around, find the information interesting and hopefully contact the agent or broker. If you have not defined measurable goals such as newsletter signups, phone calls, email requests for information or special report downloads, it’s difficult to say whether or not your site is successful. Design your website with clear pathways to your conversion goals, and measure them. If you’re driving paid search traffic to a road-to-nowhere site, consider applying that money toward creating a better web presence for your business.
5. All take, no give. The ethos of the Internet is something-for-something. You might give up your name and email address to receive a newsletter or special report, or take a survey in return for a chance to win prizes. Yet, many agent websites offer no incentive for visitors to take some desired action such as providing contact information. Do you offer a free home valuation, Neighborhood Report, newsletter, coupons, business directories or links to local resources? Since many visitors are in the just-looking stage and aren’t ready to pick up the phone and call you, you can provide different touch-points at various commitment levels to make it as easier to begin a dialog with you.
6. Content isn’t king. In an effort to attract as many prospects as possible, many agent websites try to be all things to all people. A laundry list of real estate services is not compelling content, and this type of “information overload” can give site visitors with the idea that you don’t offer any particular expertise that would benefit them. Old listings, typos and outdated articles can all make visitors click away in search of competing websites with better information. And remember, content doesn’t begin and end with text. Photos, animations, virtual tours, maps and charts should also be high-quality and up-to-date.
7. Fire your nephew. You don’t still have a website that was created in 2002 by someone’s nephew, do you? In three seconds, your website can give visitors the idea that you offer quality services or that you lack attention to detail…not a good quality for real estate professionals. You don’t need the latest blogs, podcasts and 3-D animation to be successful, but your site should be of comparable or better quality than your industry peers. Make it a point to visit the sites of local and national competitors to gather ideas and see how your site stacks up.
Charles Warnock is Director of Marketing at eNeighborhoods. He has held key marketing positions in the travel, finance and real estate industries. A former journalist, Warnock has published more than 600 articles and special reports on real estate and interactive marketing. His latest eBook, the 2007 Real Estate Marketing Success Kit, is available at www.eNeighborhoods.com.877.363.4442
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Despite changes to the world of real estate with the advent and growth of the internet, one burning question has stood the test of time. That ever present, elusive question: “What’s my home worth?”Now, by understanding a few basics you can leverage technology to answer this ever-present question easily, effortlessly and help position you as the expert you are. But first, it’s helpful to understand a couple of initials and how they impact your answering process: CMA vs. AVM.
Defining CMA & AVM
CMA (Comparative Market Analysis) is the report generated by agents and brokers based on an educated estimate guided by the agent’s own personal knowledge of market activity and the use of comparable sales. The report could include community information and personalization with branding by the agent.
AVM (Automated Valuation Model) is a process to establish a market value of a property through “scientific” measures, versus a subjective approach by a real estate professional. AVM reports usually include property valuation, comparable sales, and demographic information. Data base sources of AVM providers may include public record information databases of county, tax records, census, in addition to other proprietary databases. Personalization and agent branding can be easily included.
Comparing CMA & AVM
The table below compares these tools explaining the differences and similarities. But the BIG difference kicks in when you look at the variables from the Consumer’s Perspective.
Let’s face it, web savvy consumers want to be involved in the real estate process. Internet use for finding and comparing homes is at an all time high and on the rise. It’s important to focus on the two major differences from the perspective of the consumer: AVM data is presented to consumers and agents in “Real time”, whereas CMA takes “time”. A custom CMA can take hours of research and preparation, whereas an AVM is instant information for both agents and consumers.
AVM reporting commonly requires just street address and zip code for report generation…that’s it! In-comparison, forms on lead generation sites or agent’s website with a submission form for “Home Value Analysis” requires numerous fields including square footage, number of bedrooms/bathrooms, garage size, etc.
AVM Leverage Strategies
Here are five ways you can save time, energy and WOW! your clients by leveraging AVM technology.
- Save Time. A full Seller’s CMA can take a lot of time to prepare while an AVM can be generated in a matter of minutes. Considering that a Seller’s CMA is designed to “win the listing” its lifespan is sort-lived, perhaps no more than a few days.
It’s perfect on the Buyer’s side as well. Generating a report can buy you time until a custom Buyer’s CMA is completed.
- Short Window Success. Have you ever been pressed to meet a potential seller or buyer in a hurry? AVM’s only require an address to generate a personalized report with your unique branding. Be out the door from start to finish in five minutes or less.
- Cross Check Your Estimate. A second opinion never hurts and when conducting a full CMA report, AMV reports are an excellent tool to verify and confirm your conclusions.
- WOW! Prospects. If you have a handful of prospects, you can generate individualized AVM reports and answer their burning question: “What’s my home worth?” in minutes. Canvas a target neighborhood armed with custom reports and you’re sure to stand out amongst the competition.
- Differentiate yourself from the competition.
AVM reports offer prospects value and answer an ever present question and can easily be personalized and branded with your photo and contact information, you’ll be different than the agent passing out note pads. (I have nothing against note pads…in fact I have 47 in my desk from various agents but they just don’t answer my burning question.)
Conclusion: in 2007, we will see more service providers developing services for real estate agents & brokers which include AVM reposting. AVMs cannot fully replace the CMA or agent’s inclusive market knowledge and perspective. But it can be a powerful value-added tool when providing property information to consumers and can be an effect strategy for leveraging technology.
Take a FREE 7-day test drive of AVM Reporting in action and see what it can do for your business. Click here for more information.
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Despite changes to the world of real estate with the advent and growth of the internet, one burning question has stood the test of time. That ever present, elusive question: “What’s my home worth?”Now, by understanding a few basics you can leverage technology to answer this ever-present question easily, effortlessly and help position you as the expert you are. But first, it’s helpful to understand a couple of initials and how they impact your answering process: CMA vs. AVM.
Defining CMA & AVM
CMA (Comparative Market Analysis) is the report generated by agents and brokers based on an educated estimate guided by the agent’s own personal knowledge of market activity and the use of comparable sales. The report could include community information and personalization with branding by the agent.
AVM (Automated Valuation Model) is a process to establish a market value of a property through “scientific” measures, versus a subjective approach by a real estate professional. AVM reports usually include property valuation, comparable sales, and demographic information. Data base sources of AVM providers may include public record information databases of county, tax records, census, in addition to other proprietary databases. Personalization and agent branding can be easily included.
Comparing CMA & AVM
The table below compares these tools explaining the differences and similarities. But the BIG difference kicks in when you look at the variables from the Consumer’s Perspective.
Let’s face it, web savvy consumers want to be involved in the real estate process. Internet use for finding and comparing homes is at an all time high and on the rise. It’s important to focus on the two major differences from the perspective of the consumer: AVM data is presented to consumers and agents in “Real time”, whereas CMA takes “time”. A custom CMA can take hours of research and preparation, whereas an AVM is instant information for both agents and consumers.
AVM reporting commonly requires just street address and zip code for report generation…that’s it! In-comparison, forms on lead generation sites or agent’s website with a submission form for “Home Value Analysis” requires numerous fields including square footage, number of bedrooms/bathrooms, garage size, etc.
AVM Leverage Strategies
Here are five ways you can save time, energy and WOW! your clients by leveraging AVM technology.
- Save Time. A full Seller’s CMA can take a lot of time to prepare while an AVM can be generated in a matter of minutes. Considering that a Seller’s CMA is designed to “win the listing” its lifespan is sort-lived, perhaps no more than a few days.
It’s perfect on the Buyer’s side as well. Generating a report can buy you time until a custom Buyer’s CMA is completed.
- Short Window Success. Have you ever been pressed to meet a potential seller or buyer in a hurry? AVM’s only require an address to generate a personalized report with your unique branding. Be out the door from start to finish in five minutes or less.
- Cross Check Your Estimate. A second opinion never hurts and when conducting a full CMA report, AMV reports are an excellent tool to verify and confirm your conclusions.
- WOW! Prospects. If you have a handful of prospects, you can generate individualized AVM reports and answer their burning question: “What’s my home worth?” in minutes. Canvas a target neighborhood armed with custom reports and you’re sure to stand out amongst the competition.
- Differentiate yourself from the competition.
AVM reports offer prospects value and answer an ever present question and can easily be personalized and branded with your photo and contact information, you’ll be different than the agent passing out note pads. (I have nothing against note pads…in fact I have 47 in my desk from various agents but they just don’t answer my burning question.)
Conclusion: in 2007, we will see more service providers developing services for real estate agents & brokers which include AVM reposting. AVMs cannot fully replace the CMA or agent’s inclusive market knowledge and perspective. But it can be a powerful value-added tool when providing property information to consumers and can be an effect strategy for leveraging technology.
Take a FREE 7-day test drive of AVM Reporting in action and see what it can do for your business. Click here for more information.
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