Archive for September, 2007

Filed Under (Selling Skills, Marketing) by admin on September-25-2007

     

"Post-Closing Systems That WOW!"

 
Far too many REALTORS® fail to follow through on their customer service after closing, preferring to shift their attention to other clients and moving them toward another completed transaction. This is a primary reason there are so many orphaned buyers out there. One great way for you to create clients for life is to show you care by implementing simple post-closing systems that surpass client expectations.
 
On move in day, for example, bring by or have someone deliver a meal for the family. Chances are that they will not have had a chance to go shopping and are likely too busy to stop and take the time to eat much. Include sandwiches, drinks, chips and some healthy fruit.
 
You can even send a form to their neighbors asking them to submit their names and ages of family members. Ask to include hobbies, extra-curricular activities, pets and the names of doctors, dentists, babysitters and veterinarians they recommend. Have these forms sent back to you so that you can compile the information and deliver it to your clients in a handy booklet.
 
Ask your buyers if it would be okay to mail their personal information to the neighbors. This way, you are not only introducing your clients to the people in their new community, you can also use this opportunity to market yourself so that people can see how thoughtful, professional and thorough you are.
 
Provide the name and contact information of a trusted handy man that can help out with tasks, minor construction, and fix problems as they arise. Some agents will even pay for labor for a specified amount of time as a “thank you” gift, while the client pays for materials and equipment.
 
Another nice touch is to introduce your clients to your decorating service. STAR POWER Star, Patty Ancona from Barrington, IL, pays for a one-hour consultation with her decorator for the new buyer to use.
 
Use your imagination and think what you would find beneficial moving into a new home. This is a very special time for your clients. Capitalize on the great work you have done to get to this point and send them over the top with thoughtful post-closing systems that WOW!
 
To begin using dozens of effective post-sale systems immediately, invest in STAR POWER Post-Sale Systems That Work” for only $195. You can also own the complete Systems That Work!” package of four (Post-Sale, Buyer, Listing and Administrative) for only $699.



Filed Under (Marketing, Uncategorized) by admin on September-25-2007

Take 5 – and Trust Your Email Marketing

By Claudia Wicks
 

Getting to know potential home buyers and sellers is one of the best things that you can do to grow your business. That’s a no-brainer. And the Internet—including email—is an essential way to communicate with prospective buyers and sellers. Again, a no-brainer. Where many agents get stuck, though, is how they use email.
 
Be Proactive
An ounce of prevention is worth a pound of cure. Since nearly 3 out of 4 people think hitting the “This is Spam” button in their email is the way to unsubscribe, it’s wise to prevent complaints about you in the first place. Otherwise you may end up on an ISP’s list of suspected spammers. That’s right: spammers aren’t just big businesses. Even you could be listed as a spammer if you’re not careful with your email.
 
Here are 5 tips to take so you can trust that your email marketing is doing its work:
 
  1. Tell ’em what it’s about. Let people know what they can expect from your email by linking to a recent example of your newsletter on your sign-up page. Once they’ve subscribed, send a welcome email that reminds them of your newsletter frequency. Encourage them to add your email to their address book.

  2. No means no. If a person requests to unsubscribe, immediately stop sending email. However, many wise agents use the unsubscribe to get in touch personally. Call and ask why they unsubscribed. I’ve heard stories of agents doing this—they find out that the “unsubscriber” only wanted to stop the emails temporarily while on vacation. Leverage this personal contact into an in-person meeting.

  3. More is not always better. Yes, it’s essential to keep in touch. However, too much email contact is annoying. Email with an appropriate frequency, then send postcards and make calls from time to time.

  4. Beware spam triggers. Certain combinations of words or layouts can trigger spam filters: “Dear friend” for example, or writing in ALL CAPS, using fonts bigger than 14 or bold and red. Avoid unusual fonts—Arial and Verdana common, safe fonts. You may get away with a few triggers, but the more triggers in your email, the more likely it will be filtered. Use a testing program before sending to check for triggers.

  5. Watch trends. Establish email delivery benchmarks. Do you know the received rate and open rate for your last email? If you don’t, it’s time to find out and work to improve them. Study any complaints and unsubscribes, looking for patterns. Did you see a spike? When was it—after you sent an email that wasn’t about real estate? Are the unsubscribers new people? If so, maybe you’re not meeting the expectations you set when they signed up.
 
If one out of five postcards you sent wasn’t seen by its intended recipient, what would you do? You’d find out what went wrong, because you care about your marketing investment. You’d ask, “Did I forget the stamp? Did I have a legitimate address?” It’s important to pay just as much attention to your email marketing.
 
As real estate agents, we use every tool available to build relationships with prospective buyers and sellers. That’s how we grow our business. Today’s buyers and sellers use computers—so it makes sense for you to use the Internet and email to keep in touch. When you track effectiveness properly maintain your email communications, you can relax, because your online marketing stands the best possible chance for success.
 

If you’d like a business plan to help grow your business, we have a complimentary one available for download.

 




Filed Under (The Personal Edge, Uncategorized) by admin on September-25-2007

SPENDING lESS tIME TO ACCOMPLISH MORE!

By Dirk Zeller
 
 
Many real estate Agents invest too much time and too little urgency in their businesses. They commit well over 40 hours to the job, and they put themselves on call seven days a week. They spread themselves thin, and then, in order to sustain themselves over this endless schedule, they dilute their intensity. No other professional works so many hours. Even doctors have a lighter on-call schedule than most Agents choose to accept.
 
I suggest that you commit right now to become more effective in way less time each week. Consider this advice:
 
Set aside at least one day a week to recharge and refresh yourself: Before you say you can’t afford the day off, realize this truth: Work expands to fill the time you give it. Reduce your work hours, and you’ll automatically squeeze more productivity into shorter spans of time.
 
Increase your productivity by increasing your intensity: Give yourself deadlines with no procrastination options. If you know you need to accomplish a lineup of goals over the course of a five-day workweek, your focus will automatically zoom in; you’ll sweep away distractions, and you’ll get the job done in the time allowed.
 
I watched my own focus and productivity intensify as I went from a seven-day workweek to a six-day workweek to a five-day workweek. The largest production increase I experienced, though, was when I moved to a schedule of four days of work followed by three days off, with no correlating reduction in my income or success objectives. Given my goals, I knew I had to work with incredibly high intensity and no options for procrastination. What’s more, I couldn’t change my mind and add a work day to my schedule because my wife, Joan, and I were constructing a vacation home some three hours away in Bend, Oregon, and we had to be on site every Friday to check the progress. Joan was the general contractor, so there was no reneging over the eight-month construction schedule. The amazing outcome? Once the home was done, I saw no need to revert to a five-day workweek.
 
Take away your time-wasting options: Commit to time off and force yourself to work during established, reasonable work hours. Automatically, you’ll force yourself to eliminate time-wasting activities.
 
Give yourself no option to add hours back to your workweek: If you allow yourself the option to add time back to your workweek, you leave yourself open to time-wasting choices.
 
Begin to treat time as your most valuable asset. Realtors are too casual with their time, leading to career, relationship, or bank account casualties that could have been avoided by treating time as the most precious resource in life.
 
A resource is something that is available in a limited or finite supply. Money and energy are among your personal resources, but time is your most precious resource of all. You can judge your resource supply in all other areas. You know or can easily learn how much money is in your accounts. You know or sense your energy levels and what you have left to use. But there are no guarantees on the 86,400 seconds in each day. I defer absolute control of my time to the guy upstairs, and, in the meantime, I increase the probability of longevity through healthy eating, physical exercise, and adequate amounts of rest, and I increase the probably of productive use of my day through careful time management.
 
 
 
Dirk Zeller is an Agent, an Investor, and the President & CEO of Real Estate Champions. His company trains more than 250,000 Agents worldwide each year through live events, online training, self-study programs, and newsletters. He’s the widely published author of Your First Year in Real Estate, Success as a Real Estate Agent for Dummies®, The Champion Real Estate Agent, and over 300 articles in print.
 
For More training visit: www.RealEstateChampions.com.